Total group |
|
|
Cronbach’s alpha for satisfaction with care |
|
0.94 |
Courtesy, respect and compassion toward patient |
77.63 ± 23.43 |
0.94 |
Management of pain |
75.13 ± 25.74 |
0.94 |
Management of breathlessness |
79.25 ± 24.57 |
0.94 |
Management of agitation |
68.00 ± 30.71 |
0.94 |
How well staff considered family needs |
82.13 ± 21.03 |
0.94 |
How well staff provided emotional support toward family |
75.88 ± 25.24 |
0.94 |
Coordination and teamwork by staff |
77.50 ± 22.83 |
0.94 |
Courtesy, respect and compassion toward family |
80.38 ± 21.54 |
0.94 |
Skill and competence of intensive care unit nurses |
80.25 ± 22.08 |
0.94 |
Frequency of communication with intensive care unit nurses |
76.00 ± 26.51 |
0.94 |
Skill and competence of intensive care unit doctors |
78.38 ± 25.27 |
0.94 |
Atmosphere of intensive care unit |
69.63 ± 27.10 |
0.94 |
Atmosphere in the intensive care unit waiting room |
35.38 ± 34.84 |
0.95 |
Overall satisfaction with care |
73.00 ± 24.22 |
0.94 |
Cronbach’s alpha for satisfaction with decision making |
|
0.88 |
Frequency of communication |
72.25 ± 26.85 |
0.86 |
Ease of getting information |
81.00 ± 20.86 |
0.86 |
Understanding of Information |
80.63 ± 21.77 |
0.85 |
Honesty of Information |
80.13 ± 23.55 |
0.85 |
Completeness of Information |
80.50 ± 22.16 |
0.85 |
Consistency of Information |
79.00 ± 23.84 |
0.86 |
Included in decision making process |
80.63 ± 24.87 |
0.87 |
Support during decision making process |
76.63 ± 27.12 |
0.86 |
Control over the care of your family member |
73.38 ± 26.65 |
0.87 |
Adequate time to have your concerns and questions |
78.00 ± 41.53 |
0.90 |
Subgroup analysis |
|
|
Hospital A |
|
|
Cronbach’s alpha for satisfaction with care |
|
0.93 |
Courtesy, respect, and compassion toward patient |
66.67 ± 30.62 |
0.92 |
Management of pain |
52.78 ± 42.29 |
0.92 |
Management of breathlessness |
72.22 ± 26.35 |
0.92 |
Management of agitation |
75.00 ± 17.68 |
0.92 |
How well staff considered family needs |
41.67 ± 43.30 |
0.92 |
How well staff provided emotional support toward family |
63.89 ± 25.35 |
0.92 |
Coordination and teamwork by staff |
72.22 ± 19.54 |
0.92 |
Courtesy, respect, and compassion toward family |
77.78 ± 19.54 |
0.92 |
Skill and competence of intensive care unit nurses |
75.00 ± 21.65 |
0.92 |
Frequency of communication with intensive care unit nurses |
50.00 ± 37.50 |
0.92 |
Skill and competence of intensive care unit doctors |
72.22 ± 23.20 |
0.92 |
Atmosphere of intensive care unit |
66.67 ± 25.00 |
0.93 |
Atmosphere in the intensive care unit waiting room |
36.11 ± 45.26 |
0.92 |
Overall satisfaction with care |
66.67 ± 21.65 |
0.92 |
Cronbach’s alpha for satisfaction with decision making |
|
0.76 |
Frequency of communication |
66.67 ± 21.65 |
0.75 |
Ease of getting information |
75.00 ± 12.50 |
0.74 |
Understanding of information |
75.00 ± 21.65 |
0.73 |
Honesty of information |
63.89 ± 30.90 |
0.69 |
Completeness of information |
72.22 ± 26.35 |
0.70 |
Consistency of information |
61.11 ± 35.60 |
0.69 |
Included in decision making process |
72.22 ± 23.20 |
0.71 |
Support during decision making process |
61.11 ± 25.35 |
0.70 |
Control over the care of your family member |
58.33 ± 33.07 |
0.72 |
Adequate time to have your concerns and questions addressed |
55.56 ± 52.71 |
0.87 |
Hospital B |
|
|
Cronbach’s alpha for satisfaction with care |
|
0.95 |
Courtesy, respect, and compassion toward patient |
74.00 ± 25.15 |
0.95 |
Management of pain |
72.33 ± 27.75 |
0.95 |
Management of breathlessness |
78.33 ± 25.11 |
0.95 |
Management of agitation |
66.33 ± 30.06 |
0.95 |
How well staff considered family needs |
79.33 ± 23.74 |
0.95 |
How well staff provided emotional support toward family |
75.67 ± 24.65 |
0.95 |
Coordination and teamwork by staff |
76.00 ± 24.47 |
0.95 |
Courtesy, respect, and compassion toward family |
78.33 ± 24.08 |
0.95 |
Skill and competence of intensive care unit nurses |
78.33 ± 23.37 |
0.95 |
Frequency of communication with intensive care unit nurses |
73.33 ± 27.06 |
0.95 |
Skill and competence of intensive care unit doctors |
78.00 ± 25.32 |
0.95 |
Atmosphere of intensive care unit |
66.67 ± 28.57 |
0.95 |
Atmosphere in the intensive care unit waiting room |
35.33 ± 34.41 |
0.95 |
Overall satisfaction with care |
74.33 ± 24.31 |
0.95 |
Cronbach’s alpha for satisfaction with decision making |
|
0.89 |
Frequency of communication |
69.67 ± 30.56 |
0.88 |
Ease of getting information |
81.33 ± 20.17 |
0.88 |
Understanding of information |
79.33 ± 21.50 |
0.88 |
Honesty of information |
79.00 ± 24.67 |
0.88 |
Completeness of information |
76.67 ± 23.37 |
0.88 |
Consistency of information |
79.00 ± 23.62 |
0.88 |
Included in decision making process |
77.33 ± 28.82 |
0.89 |
Support during decision making process |
71.33 ± 30.40 |
0.88 |
Control over the care of your family member |
69.67 ± 30.00 |
0.88 |
Adequate time to have your concerns and questions addressed |
70.67 ± 45.84 |
0.90 |
Hospital C |
|
|
Cronbach’s alpha for satisfaction with care |
|
0.94 |
Courtesy, respect, and compassion toward patient |
79.35 ± 22.12 |
0.94 |
Management of pain |
77.72 ± 22.07 |
0.93 |
Management of breathlessness |
79.89 ± 23.22 |
0.93 |
Management of agitation |
69.29 ± 30.81 |
0.94 |
How well staff considered family needs |
83.97 ± 19.11 |
0.94 |
How well staff provided emotional support toward family |
75.82 ± 26.84 |
0.93 |
Coordination and teamwork by staff |
77.72 ± 22.38 |
0.93 |
Courtesy, respect and compassion toward family |
81.52 ± 19.91 |
0.93 |
Skill and competence of intensive care unit nurses |
82.61 ± 19.87 |
0.93 |
Frequency of communication with intensive care unit nurses |
80.71 ± 21.96 |
0.94 |
Skill and competence of intensive care unit doctors |
80.71 ± 24.33 |
0.93 |
Atmosphere of intensive care unit |
72.83 ± 25.32 |
0.94 |
Atmosphere in the intensive care unit waiting room |
35.60 ± 34.62 |
0.95 |
Overall satisfaction with care |
72.55 ± 23.75 |
0.94 |
Cronbach’s alpha for satisfaction with decision making |
|
0.85 |
Frequency of communication |
75.27 ± 23.87 |
0.83 |
Ease of getting information |
82.88 ± 18.51 |
0.83 |
Understanding of information |
83.15 ± 20.00 |
0.82 |
Honesty of information |
83.42 ± 18.63 |
0.82 |
Completeness of information |
84.24 ± 19.51 |
0.83 |
Consistency of information |
81.25 ± 21.49 |
0.83 |
Included in decision making process |
85.05 ± 19.63 |
0.85 |
Support during decision making process |
82.88 ± 20.61 |
0.84 |
Control over the care of your family member |
77.99 ± 21.56 |
0.85 |